Support
Questions, bugs or ideas for Tollo Profit Tracker go straight to the people who build it.
Email us
We usually reply within one business day, Monday to Friday, Vilnius time. It helps if you include your store's myshopify.com address, what you expected to see, and a screenshot.
Common questions
How is profit worked out?
For each order we take what the customer paid and subtract the product cost, shipping, the order's share of ad spend, the payment fee, VAT, duties and your monthly costs spread across the day. Refunds are taken off when they happen.
Where do product costs come from?
From your AliExpress or CJ Dropshipping orders, a supplier invoice you upload, a cost already saved in Shopify, or a cost you type in. The app shows which products still have no cost.
Does the app change anything in my store?
No. It only reads data. It never edits orders, products, prices or ads.
How do I cancel?
Uninstall the app from your Shopify admin. Billing goes through Shopify and stops when you uninstall. Your data is deleted, as described on the data deletion page.
Is my data safe?
Data is encrypted, our database is in the EU, and we never sell it. We don't keep your shoppers' names, emails or addresses. Read the privacy policy for details.
Company details
MB Driblas
Company code 304746648
V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania